Improve the performance of your service desk
We support you in structuring, industrialising, and modernising your service desk for greater efficiency.
Lack of governance, undefined processes, absence of a knowledge base, non-existent metrics… A non-optimised service desk can have serious consequences on costs, user satisfaction and IT department’s image. Benefit from the experience of an expert who can provide you with a methodology and feedback!
Issues that drive you
Support effectiveness
Is your service desk clogged with basic requests? Are your IT teams not available to handle more complex requests? We can help you implement the best solutions to:
- Automate low added value requests
- develop user autonomy
- Maximise first contact resolution
- Simplify local interventions
User Satisfaction
Do your users not know how to reach your service desk? They don’t know the scope of your services? Do they feel that they are not listened to enough? It is possible to act on several axes:
- The diversity of communication channels (cross channel)
- Personalised user paths according to profiles
- Real-time monitoring of the employee experience
Image of the IT Department
The IT Department does not always have a good image with its internal clients. This is due to difficulties in communicating and promoting its services and a lack of proximity to its users. Do you want to improve your image? We can help you implement innovations and redefine your reception areas.
