Onsite support: facilitating interventions
Our teams intervene as close as possible to your users and contribute to strengthening the link with your IT department.
Some requests or IT incidents require an intervention as close as possible to the user. Our local support services aim to facilitate interventions, offer reactive assistance and modernize the IT department’s reception areas.
Our onsite services
Customized local interventions
Depending on the size of your site and your needs, we adapt the frequency of intervention of our local technicians:
- Large sites: setting up a dedicated team on site
- Medium-sized sites: weekly visits, between 1 and 4 times a week
- Small sites: intervention on request, arrival of the local technician the next working day
- Remote service: off-site assistance, remote administration
Agile Onsite Services
In the event of an incident, your users usually don’t have time to wait. At Everience, we design solutions to ensure a fast, pleasant and efficient proximity experience:
- Express: an intervention in less than 5 minutes thanks to QR Code technology
- NoLine: the ideal queue breaker to avoid waiting in line at the IT kiosk
You have a high stake around your VIP users? Our VIP assistants ensure Excellence Support, even in the most critical environments.
Design of your IT spaces
IT stores are the showcase of your IT department. Everience designs modern, welcoming reception areas that merge with technology.
Our designers will help you in your reflection and the custom design of your IT store, taking into account your challenges, your brand image and your budget.