Application and functional assistance adapted to your business
We set up a customized application and functional support to boost the efficiency of business application.
Our expertise in complex application environments allows your employees to get the most out of their applications and improve their efficiency. We intervene in the entire support chain to optimize it, serve your business challenges and make your company more efficient.
Everience Application Support
Understand business challenges
Our experts not only master the applications your employees use. They also know their business context.
Seasonality, activity peaks, specific constraints… The challenge is to detect the criticality of incidents and their impact on the business to act accordingly and preserve your activity without damaging the customer experience.
Applications adopted by everyone
Your applications should be used at 100% of their capacity. Our experts support your users in the adoption of applications and help them get the maximum benefit by implementing:
- A structured knowledge base accessible to everyone
- A meta-engine tool to facilitate the search of information
- A community to stimulate the exchange and sharing of best practices
Our fields of activity
- Mastering the application ecosystem on standard environments (SAP, Oracle, Salesforce…) or specific ones
- Differentiation of needs by “personae” for an adapted service level
- Maintenance in operational condition and management of application evolutions
- Business support chain optimization
- Assistance and coaching for the adoption and use of applications
- Implementation and animation of the knowledge base
- Multilingual 24/7/365 support