Digitized support: the user reconciliation with the complexity of the Information System
Sylvain Schaer, Strategy & Innovation Director at EVERIENCE gives us a point of view on digital support.
The 3 innovations of tomorrow’s Service Desk
Thanks to the Artificial Intelligence development, new solutions have been developed to offer a more reactive service desk.
SERVICE DESK: 7 traps to avoid to achieve the efficiency maximum
To achieve the efficiency and satisfaction maximum of the Service Desk, 7 fundamental principles must be respected.
Artificial intelligence: are we in a “AI-washing”?
Sylvain Schaer, Strategy & Innovation Director at EVERIENCE gives us his point of view concerning Artificial Intelligence.
How to put IoT at the user experience service
Sébastien Marché, Director of ExperTeam, EVERIENCE Group, gives us his point of view concerning IoT in the retail sector.
Work Environment: a cost can hide another one
Sylvain Schaer, Strategy & Innovation Director at EVERIENCE explains how to optimize the operational budget of the work environment of IT users.
Manage IT outsourcing issues on international level
Hervé Chopitel, International Development Director delivers its expertise on how to manage IT outsourcing issues on international level.
Workstation engineering for large desktop fleets
Building a unique master for more than 100,000 workstations around the world?