Careers

HR Expert with Accounting Support

Responsibilities:

You help secure operation of the German headquarter organization by:

• Managing the Recruitment Process
• Support HR and Accounting Processes

You will manage the recruitment process including CV selection, recruitment interviews, candidate screening and job contract management.

The HR activities include payroll supervision including bonus calculation and coaching of managers for yearly appraisals.

The Accounting support is to be the interface between the operational managers of the company and an external bookkeeping company to secure document flows, supervise timely payments and secure a good archive.

You have an eye on the overall team situation within the company. Occasionally, you can support the sales team with marketing and support tasks, if the main activities permit this.

Qualifications:

• You have experience in previous HR positions
• You have a Bürokauffrau/Kaufmann or similar qualification
• You have great communication skills
• You have an organization talent
• You have a pragmatic approach
• Teamwork is a core value to you
• You are open to evolutions and contribute actively to innovation
• Very fluent German and good English language skills are a must, French is strongly recommended

The position will start on a part time basis (50% or more) and is expected to grow with the company.

Become an early member of the everience team and grow with the structure. The team will work in a highly dynamic environment, where empowerment of each team member is a key part of overall performance.

We’re recruiting our new:

DELIVERY MANAGER
Permanent job
Based in HAMBURG

Successful candidates will manage one of our key accounts, a major company in the insurance industry.

Responsibilities:

Overall business objectives and monitor in-house help desk and subcontracted logistics and proximity support by processing and evaluating elements such as structure, service, standard operating procedures, in connection with the French head office processes, methods and tools.

Lead change and reinforce the culture of proactive and strategically oriented help desk.

Recognize the need for change and lead the planning and implementation of change in the organization.

Provide solutions, direction, and support for improvement in the areas of service quality level, productivity and costs optimization (P&L accountable/Margin improvement plan).

Act as the main local contact point for in-house and customer escalation.

Manage a team of HD and onsite professionals (8 technicians). Management activities include employees’ selection and recruitment, ongoing performance management and training.

Lead, schedule, coordinate, control and report daily work, meetings and projects.

Mentor and coach help desk employees and develop team skills (based on business needs) in order to enhance the quality of support and customer satisfaction.

Maintain and expand knowledge of relevant product offerings, current support policies and methods of support delivery.

Develop and demonstrate an understanding of customer’s needs, provide solutions and conduct steering committees.

Develop contacts with BU managers and chief officers of the company to spread our company’s activities (additional services, growth on existing perimeter).

Qualifications:

The ideal candidate will have at least 3 years of IT support management (office/retail).

Leading customer relationship, oral and written communication skills (including the ability to influence other levels of management) required.

Thorough knowledge of support policies and ITIL practices, solid understanding of general business management highly desired.

Ability to handle difficult and sensitive situations, ability to lead project and motivate others and proven organizational and planning skills required.

Fluent German and English needed.

Job based in Hamburg, frequent operational and business trips in Germany and France.

Responsibilities:

• You prospect and develop large account customers
• You detect and qualify the needs of your prospects and customers and consult them
• You build innovative custom designed solutions with high added value (outsourcing, consulting and system integration)
• You ensure in a project mode the timely response to Request for Proposals and coordinate a large team to reach time and quality objectives for the RFP
• You ensure customer fidelity and trust and detect new needs
• You negotiate with high level contact points at the customer (CIO, CFO, COO and more)
• You ensure the profitability of the closed contracts
• You participate actively in the development of new and innovative solutions by contributing ideas to the sales and delivery management
• You define and execute a sales plan with regard to the overall sale strategy
• You participate to sale campaigns
• You identify and develop partners where relevant
• You watch the market, attentive to new market evolution

Essential experience/skills

• You have completed bachelor studies with sales and/or engineering background
• You have at least 3 years of experience in prospecting and selling services and complex IT solutions to large accounts
• Your enthusiasm and your tenacity allow you to reach your objectives
• Teamwork is a core value to you
• You are open to evolution and contribute actively to innovation
• Your autonomy, your rigor and your listening skills are major assets to succeed in this position
• German mother tongue and good English language skills are a must, French is useful

We’re recruiting our new:

LOGISTICS TECHNICIAN
Permanent job
Based in GROß-GERAU

Job purpose and context

Successful candidate will be in charge of dealing with hardware reception/sending and all on-site movements on a logistics site and of maintaining physical/logical inventory of the stock in the assets tracking database of one of our key accounts.

Join a team of 3 technicians.

Permanent contract position of x hours

Opening hours: from 07:00 to 18:00, Monday through Friday.

Based in Gross Guerau.

Responsibilities

PC Asset Management:

• Manage the physical stock (by equipment status, by type and model)
• Support the regular inventories (to compare stock with database content)
• Asset assignments to incidents and request tickets
• Refill stock requirements (weekly) based on stock levels
• Order to refill the stock after customer validation
• Maintain the stock in operational conditions (warranty or repair)
• Make daily reports to customer

Logistic flow:

• Monitor assets preparation backlog over the day
• Prepare assets based on tickets (respect delays and priorities)
• Prepare checklists handling
• Masterize PCs with Microsoft SCCM
• Pack and label
• Manage exceptions (emergency delivery)
• Receive assets back from users (retention period, hardware diagnosis)
• Integrate old assets into stock or send to repair

Essential experience/skills

Spoken languages: fluent German/English required, French is a plus.
Knowledge in ITSM, Windows 7, Microsoft Active Directory and SCCM, and PC hardware basic diagnostics.

The technical environment will be Lenovo PCs (desktops and laptops) and accessories, HP printers, Dell Thin Clients, and any Microsoft device.

Previous service desk and customer care experience is required.
Aptitude for providing positive customer service, organized, conscientious, interpersonal skills, listening skills, analytical skills and team spirit.

We’re recruiting our new :

HELP DESK TECHNICIAN
Permanent job
Based in HAMBURG

Job purpose and context

Successful candidates will be part of our help desk IT support team dedicated to one of our key accounts, a major company in the insurance industry in Hamburg.

Join a team of 8 technicians.

Permanent contract position of x hours

Opening hours: from 07:00 to 18:00, Monday through Friday.

Based in Hamburg.

Responsibilities

• Provide first line IT technical support (Windows, Office) with accurate and creative solutions to solve our customer executives’ problems
• Research, resolve, and respond to general issues (Office, Windows, Outlook, internet…) received via telephone calls and e-mails from different kinds of customers
• Ensure a great welcome and a positive impact on customer satisfaction
• Demonstrate excellent customer service at all times

Essential experience/skills

Spoken languages: fluent German/English
Previous IT support or customer care experience is required
Aptitude for providing positive customer service: interpersonal, listening and analytical skills

Team spirit.

To apply for this position, please send in your updated resume

We’re recruiting our new :

ON-SITE TECHNICIAN
Permanent job
Based in HAMBURG

Job purpose and context

Successful candidates will be part of our on-site IT support team dedicated to one of our key accounts, a major company in the insurance industry in Hamburg.

Join a team of 8 technicians.

Permanent contract position of x hours

Opening hours: from 07:00 to 18:00, Monday through Friday.

Based in Hamburg.

Responsibilities

• Assist the customer’s client with technical support on workstations, mobility devices and infrastructures (installations, replacement, change, relocation, removal)
• Provide support for computer systems in case of hardware and software incidents
• Provide support for mobile devices (IPad, Blackberry) in case of software incidents
• Provide support of inventory units (monitors, local printers, local scanners and notebook docking stations) as well as support for local network printer systems.
• Receive materials and spare parts, update the inventory, prepare for installation, install and ensure feedback to customers.
• Demonstrate excellent customer service at all times

Essential experience/skills

Spoken languages: fluent German/English
Previous IT support or customer care experience is required.
Aptitude for providing positive customer service: interpersonal, listening and analytical skills.

Team spirit.

To apply for this position, please send in your updated resume.