We are hiring!
Discover a wide range of opportunities to share our european development with us.
HELPLINE, the parent company of Everience, has been living a genuine adventure for twenty years. The company quickly bootstrapped itself to become one of the largest IT services companies “on a human scale” in France. Not through successive buyouts but thanks to strong internal growth (averaging two to three times the market rate), leading to revenues today of € 111 million.
Everience, carrying out Outsourcing activities on an international scope, opens a new subsidiary in Germany in September 2015, and we already have new and challenging opportunities. Our first goal: recruiting key people for launching, managing and developing our business and operations in the long term.
everience GmbH in Darmstadt is part of the European group NEURONES, which has been growing profitably in the IT market for 30 years. In a first step, the focus is on PC and helpdesk services, which account for the largest share of NEURONES’ consolidated sales and enable good differentiation through strong innovations. As a young and dynamic German subsidiary, everience GmbH has been operating successfully in the DACH region and the Benelux countries since 2015.
Within the framework of the further development of the everience team, we are looking for the following for our Essen location at the earliest possible date
Employees PC Logistics Center (m/f)
Together with our successful and innovative PC logistics team, you will support one of our key account customers from the energy sector.
Your duties:
PC inventory management:
- Physical inventory management (by device status, type and model)
- Support of regular inventories (comparison of the current inventory with the data in the database)
- Assignment of the devices to the respective incidents and request tickets
- Weekly replenishment of the stock according to the stock level and needs
- Repeat order for stock protection and after release by the customer
- Ensuring the operability of the equipment (warranty or repair)
- Daily reporting to the customer
Logistics process:
- Checking the daily backlogs when setting up the device
- Set up the devices according to the tickets (respecting deadlines and priorities)
- Preparation of the handling of checklists.
- Mastering of PCs using Microsoft SCCM
- Packing and labelling
- Management of special cases (emergency deliveries)
- Return of user equipment (retention period, hardware diagnosis)
- Reintegration of old equipment into the inventory or sending it in for repair
Your profile:
- Several years of professional experience as employee in PC logistics and/or IT customer service
- Proven ability to provide successful IT customer service
- IT skills: Microsoft Active Directory, SCCM, Ticket System
- Language skills: German (native speaker), English (regular)
- High customer orientation, conscientious working method
- Social competence, ability to work in a team
The technical environment consists of Lenovo PCs (desktops and laptops) and accessories, HP printers, Dell thin clients and other Microsoft devices.
Our offer:
- Temporary employment contract for the time being
- performance-related salary (fixed salary + commission) and bAV
- Education, training for professional and personal development
- Working in a highly motivated international team in a young, dynamic company
We look forward to receiving your complete application documents, which you should send to bewerbung@everience.com, including salary expectations and earliest possible starting date.
Silke Reeg, everience GmbH, Tel. +49 6151/780 99 00, E-Mail: bewerbung@everience.com, will be happy to answer any questions you may have.
everience GmbH in Darmstadt is part of the European group NEURONES, which has been growing profitably in the IT market for 30 years. In a first step, the focus is on PC and helpdesk services, which account for the largest share of NEURONES’ consolidated sales and enable good differentiation through strong innovations. As a young and dynamic German subsidiary, everience GmbH has been operating successfully in the DACH region and the Benelux countries since 2015.
Within the framework of the further development of the everience team, we are looking for the following at several locations in Germany
Service Desk Technician (m/f)
Together with our successful and innovative helpdesk team you will support one of our key account customers.
Your duties:
- Providing first level IT technical support (Windows, Office, Mail, Citrix, VPN, Network, Password) to effectively solve the user problems of our customers
- Clarification, solution and answering of general problems (Office, Windows, Outlook, Internet…), which you will receive by phone or e-mail from the various users of our customer
- Support in resolving customer and support issues to ensure continued high customer and user satisfaction
- Quick finding of a solution in the Knowledge Database and targeted processing of the solution steps
- Adherence to and implementation of defined problem-solving processes in order to quickly and successfully help each of the customer’s users with their IT problems
- Feedback to the Knowledge Manager of newly identified solutions or missing solution sketches
- Represent and maintain our excellent customer service at all times
Your profile:
- Several years of professional experience as an employee in the IT service desk and/or IT customer service
- Language skills: German, English in word and writing (business fluent)
- Proven ability to provide successful IT customer service
- High customer orientation
- Ability to listen to the user and his problem
- Analytical ability to solve problems in a targeted and successful manner in the interests of the customer
- Social competence, ability to work in a team
Our offer:
- Unlimited employment contract
- performance-related salary (fixed salary + commission) and bAV
- Education, training for professional and personal development
- Working in a highly motivated international team in a young, dynamic company
We look forward to receiving your complete application documents, which you should send, preferably online (max. 5 MB), stating your salary requirements and your earliest possible starting date to everience GmbH, Silke Reeg, Berliner Allee 58, 64295 Darmstadt, e-mail: bewerbung@everience.com
If you have any questions, please do not hesitate to contact us in advance at +49 6151/780 99 00.
everience GmbH in Darmstadt is part of the European group NEURONES, which has been growing profitably in the IT market for 30 years. In a first step, the focus is on PC and helpdesk services, which account for the largest share of NEURONES’ consolidated sales and enable good differentiation through strong innovations. As a young and dynamic German subsidiary, everience GmbH has been operating successfully in the DACH region and the Benelux countries since 2015.
Within the framework of the further development of the everience team, we are looking for the following at several locations in Germany
Onsite Technician (m/f)
Together with our successful and innovative team of technicians you will support one of our key account customers.
Your duties:
- 1st and 2nd level on-site support for questions about clients, smartphones, tablets
- Processing of the assigned onsite tickets and documentation in the ticket system
- On-site repair and installation of hardware and software including data transfer (PC, printer, etc.)
- Communication with hardware manufacturers for complaint processing/repair
- Collaboration in the development and documentation of ITSM processes according to ITIL
- Support for software packaging and distribution
Your profile :
- Completed training as an IT specialist for system integration, communications electronics technician or at least equivalent training
- Work experience of at least 2 years in the operative IT environment (clients, software distribution, networks, VPN etc.)
- Ability to quickly familiarise oneself with new topics and tasks
- Experience in software packaging desirable
- goal-oriented and responsible working style
- good and polite appearance at our customers
- if required, travel activities (e.g. to training courses)
- Class B driving licence
- German (very good level)
- English spoken and written (good level)
- French (desirable, but not a condition)
Our offer:
- open-ended employment contract
- Performance-related pay (fixed salary + commission) and bAV
- Education, training for professional and personal development
- Working in a highly motivated international team in a young, dynamic company
We look forward to receiving your complete application documents, which you should send, preferably online (max. 5 MB), stating your salary requirements and your earliest possible starting date to
everience GmbH, Silke Reeg, bewerbung@everience.com
If you have any questions, please contact us in advance on +49 6151/780 99 00