Manage the digital experience
of employees to improve the overall
performance of the company
Measure the digital experience of employees as closely as possible
Managing the digital experience can no longer be limited to monitoring technical performance: it must incorporate employees’ actual perceptions. The eXperience Level Agreement (XLA), now essential, places the quality of the experience at the heart of digital performance.
At Everience, we combine the power of the AI-enhanced Nexthink platform with the multidisciplinary expertise of our teams to continuously monitor, measure, and improve your employees’ digital experience. This approach gives CIOs an accurate view of actual usage so they can focus their efforts where they generate the most value and impact.
The benefits:
- Reduced interruptions: incidents detected and resolved before they impact the user
- Enhanced productivity: a smooth working environment, optimized according to actual usage
- Accelerated adoption: better experiences when deploying new digital solutions
- Resource optimization: targeted and streamlined use of hardware and software assets
- Fast and informed decision-making: reliable data to prioritize high-impact IT investments
Our key figures
Our services for managing the digital experience
We provide continuous, intelligent monitoring of digital performance, combining technical data, behavioral analysis, and user feedback.
From workstation health to critical application performance, technical data is analyzed using intelligent diagnostics capable of detecting anomalies and weak signals before they impact the user experience. In-depth causal analysis allows us to eliminate problems at their root, reduce the volume of support requests, speed up resolution times, and ensure optimal service continuity.
We regularly launch feedback campaigns to gather real-time user satisfaction levels. The artificial intelligence integrated into Nexthink allows us to analyze responses and assess employee sentiment on a large scale. We then make strategic recommendations and support you in establishing a virtuous circle of continuous improvement.
Security is an integral part of our management approach. We continuously monitor usage to identify human risks, ensure license compliance, and maintain the highest level of protection for information systems while applying your internal standards.
Proactive patch management and constant reinforcement of security posture ensure a protected, reliable, and transparent working environment for users.
We optimize your hardware and software resources based on actual user needs and usage. Our teams identify underutilized equipment, organize its redeployment, or plan its removal to ensure intelligent hardware renewal. This rationalization of resources significantly reduces the total cost of ownership while maximizing the performance and sustainability of hardware and software infrastructures.
We transform the data collected into a real lever for governance. By applying the XLA methodology, we provide CIOs with a holistic and accurate view of digital performance, accompanied by actionable indicators to guide decisions. This ability to make informed decisions allows them to prioritize high-impact initiatives, effectively steer digital transformation, and sustainably optimize the organization’s overall performance.
