Design a digital employee experience strategy aligned with your business challenges
Make DEX a sustainable strategic lever
Designing a digital employee experience strategy is not limited to deploying technological solutions. Above all, it involves defining a comprehensive and consistent vision centered on the real needs and uses of employees. At Everience, this support extends from the initial audit to operational implementation, integrating the organizational, cultural, and technological dimensions of your company. Our approach is based on the principle of symmetry of attentions, which considers the quality of the employee experience to be as essential as that of the customer experience and ultimately enhances the latter.
Our three key strengths:
- A user-centric approach that places employees at the heart of innovation
- A culture of continuous innovation that integrates generative intelligence where useful to anticipate and accelerate the uses of tomorrow
- Multi-sector expertise enriched by solid references in complex environments.
Our key figures
Our digital employee experience strategy services are based on:
We conduct a maturity audit of your digital employee experience to identify friction points, analyze usage, and evaluate the effectiveness of existing services. We then establish a clear roadmap, aligned with your business challenges and your vision, to make the digital experience a driver of performance and engagement.
We develop fluid and intuitive journeys for each key moment in professional life (onboarding/offboarding, mobility, remote working, etc.) to make the employee experience a consistent and engaging continuum. We maintain profiles for each user (job, work environment, preferences, and digital maturity) to offer them a personalized experience.
We design integrated, intuitive, and secure digital work environments that centralize the tools, applications, and resources essential to each employee. Whether in the office, working remotely, or on the go, we simplify access to information and promote seamless, real-time collaboration between teams.
We offer responsive, personalized, user-centered support to maximize employee satisfaction and productivity. Thanks to omnichannel services and solutions powered by generative AI, we provide seamless assistance, whether it’s quickly resolving incidents, supporting the adoption of digital tools, or training users.
We implement strategic management focused on the quality of the experience lived and felt by users. By integrating key indicators (Dex Score, XLA, NPS, CES, etc.), we continuously measure the satisfaction, ease of use, and effectiveness of digital services. Our data-driven approach allows us to anticipate needs, quickly identify irritants before they become obstacles, and continuously improve services.
We support the transformation of practices by facilitating the adoption of new digital tools (generative AI, business applications, collaborative solutions, etc.) to enable users to increase their productivity and derive real satisfaction from them. We also instill a culture of self-help to make them more autonomous on a daily basis and save them time.
