User Support
Our teams combine a sense of service, technological expertise, and teaching skills to provide ongoing support to users. From IT requests to incident response and the adoption of new tools, our agents enable employees to work smoothly and increase their daily efficiency.
User Support: an ecosystem of connected professions
Service desk
Service desk technicians are the single point of entry for IT requests and incidents. Rapid diagnosis, efficient processing, or targeted escalation: their mission is to ensure smooth resolution without wasting time. They also help employees learn how to use tools and raise awareness of best practices, particularly in terms of digital security and AI.
Join us as:
- Service Desk Agent / Technician
On-Site Support
Local support involves working directly on site or on the road to assist users. Our agents are responsible for quickly resolving technical issues, helping users improve their skills with tools, and promoting best practices in digital usage (cybersecurity, AI, etc.).
Join us as:
- On-Site Support Technician
Application Support
Application support professionals ensure the availability and performance of critical business applications. At the crossroads of IT and business, they support users and contribute to the evolution of tools. For example, the Application Support Technician handles requests related to business software (ERP, CRM, internal applications, etc.) and ensures the continuous improvement of usage. Business Analysts gather functional requirements, monitor the proper functioning of tools, handle certain level 2 and 3 incidents, and participate in their development and corrective maintenance.
Join us as:
- Application Support Technician
- Business Analyst
Support Engineering
Support Engineers have a level of expertise that enables them to analyze complex incidents in depth and propose effective solutions. They also contribute to the continuous industrialization and optimization of support processes in order to improve service quality and the overall efficiency of the team.
Join us as:
- Support Engineer
Career pathways within support roles
At Everience, User Support roles are part of a dynamic career journey. Beyond changing client contexts, which allow exposure to varied technical environments and broader knowledge, many growth opportunities exist. Examples include:
- From Support Technician to Production Supervisor and then Delivery Manager, a vertical progression with increasing responsibility, leadership, and management.
- From On-Site Support Technician to Knowledge Manager, a lateral move to diversify skills and capitalize on knowledge sharing.
- From Support Technician to Support Engineer, deepening technical expertise and acquiring high-level expertise.
They say it better than we do
“What I like about the Service Desk is the human aspect. We provide technical support, but interacting with users means that every day is different, even if the basis of the work remains the same.”
Ready to make an impact with us?
Joining the User Support teams means leveraging your expertise and interpersonal skills to ensure satisfaction. It also means becoming a trusted contact and everyday ally for users. If you are looking to leverage your expertise and interpersonal skills to help transform the digital employee experience, you’ve come to the right place!