Improve your ITSM processes with our User Services Excellence expertise
Maximize the value of your IT services
Our User Services Excellence approach aims to align IT services with business needs while improving the digital experience for employees. In a context where digitalization, mobility, and AI are transforming practices, CIOs must shift from a support role to a strategic and proactive one. Everience provides a concrete response to this challenge by integrating operational performance, user satisfaction, and business value.
Our 5 key strengths:
- Strategic alignment: connecting IT and business units to guarantee high-value services
- Employee digital experience: placing user satisfaction and emotion at the heart of performance
- Proactivity: anticipating incidents and changes to ensure continuity and efficiency
- IT department recognition: demonstrating the concrete impact of IT services on business results
- Continuous improvement: establishing a virtuous circle of optimization and innovation
Our key figures
Our expertises related to User Services Excellence
We design and structure your service catalog to improve clarity and perceived value for your employees. This approach boosts employee satisfaction and positions IT as a true business partner.
We implement functional, technical, and financial optimization plans. Our goal: to increase the efficiency of your processes, reduce costs, and enhance service quality.
We ensure the adoption of your new digital services by integrating RUN mechanisms from the design phase onwards. This approach guarantees the sustainability and performance of your IT projects.
We help you measure perceived satisfaction and the actual experience of employees, beyond simple SLAs. Thanks to tailored indicators, you can manage your services based on the reality experienced by users.
We integrate intelligent solutions capable of triggering corrective actions without human intervention, reducing incidents and improving service continuity.
We support you in implementing clear indicators (KPIs, OKRs, XLAs) and value-oriented governance to demonstrate the strategic contribution of IT to the business.
