Sylvain Schaer, Strategy & Innovation Director at EVERIENCE explains how to optimize the operational budget of the work environment of IT users.
At the crossroads of customer relationship and technical end client support, the service des is a complex function of companies which is often underestimated. However, it shows how much the IT Department is efficient by considering the end-users, the direct customers. It also permit a good IT governance in order to optimize accessibility and readability.
Nevertheless, it is often steered through a cost reduction strategy and rarely through an added-value approach. Moreover, in a context where the workstation position is being transformed into a «work environment», cost reduction promises and budget optimization are sometimes swift, and can be misleading.
Only thinking about « cost reduction » and «Total Cost of Ownership (TCO) », it is risky : we take the risk of merely moving costs. However, in terms of workstation, a cost can often hide another one!
