To achieve the efficiency and satisfaction maximum of the Service Desk, 7 fundamental principles must be respected.
The Service desk is at the crossroads of several paths: showcase for the IT management and privileged point of contact to collect the expectations of users. The support includes, in fact, both a relational and technical aspect and can also extend to a knowledge of the functional and business aspects. The 7 traps above illustrate the oversights or shortcuts that generate the main problems of implementing or operating a Service Desk.
