Digitized support: the user reconciliation with the complexity of the Information System
Sylvain Schaer, Strategy & Innovation Director at EVERIENCE gives us a point of view on digital support.
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The 3 innovations of tomorrow’s Service Desk
Thanks to the Artificial Intelligence development, new solutions have been developed to offer a more reactive service desk.
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SERVICE DESK: 7 traps to avoid to achieve the efficiency maximum
To achieve the efficiency and satisfaction maximum of the Service Desk, 7 fundamental principles must be respected.
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Artificial intelligence: are we in a “AI-washing”?
Sylvain Schaer, Strategy & Innovation Director at EVERIENCE gives us his point of view concerning Artificial Intelligence.
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How to put IoT at the user experience service
Sébastien Marché, Director of ExperTeam, EVERIENCE Group, gives us his point of view concerning IoT in the retail sector.
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We are hiring a Bid Manager!
The International Bid Manager will assemble a bid team with the relevant service / product / business knowledge required to prepare a winning bid, whilst taking ownership of the end-to-end bid process.
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Work Environment: a cost can hide another one
Sylvain Schaer, Strategy & Innovation Director at EVERIENCE explains how to optimize the operational budget of the work environment of IT users.
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InnovationDay – Desktop Services
Innovation Event in Franfkurt the 16th of November: How to make User Experience get benefits from Artificial Intelligence, Automatization, Omnichannel solutions, Digital lounges…!!
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Manage IT outsourcing issues on international level
Hervé Chopitel, International Development Director delivers its expertise on how to manage IT outsourcing issues on international level.
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Workstation engineering for large desktop fleets
Building a unique master for more than 100,000 workstations around the world?
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